Our Difference

PEOPLE

We are everyday heroes who not only restore property, but restore peace of mind. We don't fight fires or save lives, but at ServiceMaster Restore of Vancouver we draw inspiration from those who do. When customer's call we respond immediately; day or night. We arrive on site prepared with the proper equipment, training and experience. We don't just remove water, smoke and odour; we remove uncertainty and concern by the way we communicate and the way we serve. These actions may not save lives, but they are heroic to our customers. At ServiceMaster Restore of Vancouver we are proud to make the best of the worst situations.

At ServiceMaster Restore of Vancouver we have over 70 employees, who include 8 Project Managers who have many years of disaster restoration Industry experience. They are also certified by the IICRC; which is an Industry Standard for Restoration Employees and are continually upgrading their restoration and emergency response skills. Our staff is experienced with the many Insurance Industry programs, pricing and claims regulations. Continuing education for our staff is vital to the continual improvement of our company.

Whether you are coming to us for residential or commercial emergency restoration services, ServiceMaster Restore of Vancouver has the skill and expertise to serve you.  We utilize the latest in state-of-the-art equipment, green cleaning methods and our talented staff is experienced at handling all of your specialty restoration requirements.  Our skilled technicians partake in continuing education, so we can stay abreast of the latest products and techniques for fast, efficient restoration of your property. Together, our trained and uniformed team are committed to having the skills and expertise to restore your property back to its pre-damage condition quickly and efficiently. We encourage you to come meet our team!

PROCESSES

As a leading provider of disaster restoration services for residential and commercial customers, our proprietary processes and equipment enable us to respond quickly and effectively. Whether you have experienced a flood, fire or severe weather damage to your property, processes for recovery are clearly defined once the property is assessed. You can be assured that a complete and thorough plan of action will be outlined and executed. Let us restore your property, and your peace of mind.

Products

Whether you have experienced a fire, flood or other disaster in your home or business, we provide safe, effective, quality products designed to clean, sanitize and deodorize your property and its contents.

We strive to be a leader in understanding the environmental, health and safety issues of the products and methods we use by staying abreast of scientific research and trends in new product development.

TECHNOLOGY

ServiceMaster Restore of Vancouver utilizes the most advanced technologies to continually improve our service and our communication with our customers.

Cutting-edge technology means superior service. When home and business owners experience disaster, anxiety naturally runs high and the safety and restoration of their personal items take on extreme importance. We want customers to feel confident about the safety and security of their personal items. That is why we have raised the bar by providing proprietary technology to automate data collection and communications in the field. These standards are unsurpassed in the industry and include training, service protocols, system integration and claim documentation.

RESTORE 365 – OUR LATEST TECHNOLOGICAL INNOVATION

Restore 365, developed with Next Gear Solutions, provides a streamlined system to monitor all jobs real-time, allowing us to focus on what matters most – restoring homes and lives back to normal.

Restore 365 allows ServiceMaster Restore of Vancouver to:

  • Accept and manage claims in real-time, in a fully mobile environment.
  • Integrate with estimating and accounting software.
  • Access data anywhere, anytime in a cloud-based environment, providing greater transparency to insurance partners.
  • Provide better information to policyholders as a claim proceeds.
  • Manage capacity and improve response times in major weather and catastrophic events.
  • With ServiceMaster Restore of Vancouver, you'll enjoy a smoother and swifter restoration process reducing cycle time and claim costs. When it's time for Restoration services, Water Mitigation, Content Inventory & Packout, and more...

TELLSERVICEMASTER (CUSTOMER SATISFACTION SURVEY SYSTEM)

At ServiceMaster Restore of Vancouver, we are committed to being our very best, so we ask you, our customer, to tell us regularly how we are doing. Our TellServiceMaster system, powered by Listen 360, uses the latest technology to get your feedback on our performance. The system is designed so that we can review individual customer feedback as well as our overall performance.

See Our Difference in Action