FAQs
More FAQs- I have an emergency at my building or facility. Who do I call?
- How long will mould removal in my home take?
- The wood floors are wet and buckling. Will they have to be replaced?
During an emergency situation, whether it’s late at night or on the weekend, accessibility is crucial. Call 1-800-RESPOND and ServiceMaster Restore will answer 24 hours a day, 7 days a week, 365 days a year. Within one hour, we will contact the client and schedule an appointment.
Depending on the scope of the project and the amount of mould damage to your home, the mould remediation process may require several phases before completion. A thorough evaluation and assessment of all damage will be done before the estimate of a completion date can be established. Through it all, your ServiceMaster Restore Project Manager will communicate details to you clearly and effectively, to make the process seamless.
Wood flooring in your commercial property that has been damaged by water must be continually evaluated by qualified technicians during the drying process. We use professional-grade drying systems and dehumidifiers to create the ideal environment for wood floors to dry efficiently, and optimally to resume their original shape. Depending on the density of hardwood flooring and the type of finishes used, complete drying may take up to three weeks or longer. If you file a claim, your insurance adjuster will work with you to make the final decision as to whether the floors in your property will need to be refinished or replaced.