YOUR DISASTER RESTORATION SPECIALISTS IN VANCOUVER and LOWER MAINLAND
ServiceMaster Restore of Vancouver is a full service disaster restoration company that provides emergency restoration services, construction, contents cleaning, mould removal and other Bio-Hazard services to Insurance Professionals and Property Managers for both commercial and residential properties. We are individually owned and operated, but are part of the ServiceMaster Canada franchise network. Our franchise services Vancouver and the lower mainland.
After changing ownership in 2005, we have rapidly expanded to a 40,000 sq. ft. facility centrally located in Burnaby. Our facility houses a state-of-the-art warehouse, storage, office and contents area. To better service the Surrey and Langley areas we recently opened up a new location in Surrey. We now have the capabilities and qualifications to now handle any size property loss.
HOW WE WORK
Whether you are coming to us for residential or commercial restoration services, ServiceMaster Restore of Vancouver has the knowledge, expertise and quality workmanship to restore your property fast and efficiently. We offer a two-year guarantee on our workmanship and our Project Manager's and Technicians take pride in providing clients with clear communication every step of the way. You will also receive a step-by-step Resource Guide, Schedule, Claim Flow Chart and other information that cover in detail the process of an emergency and structure repairs.
When customers call, we respond immediately; day or night 24 hrs. We arrive on site prepared with the proper equipment, training and experience. We don't just remove water, smoke and odour; we remove uncertainty and concern by the way we communicate and the way we service our customers. At ServiceMaster Restore of Vancouver we are proud to restore property and peace of mind.
CUSTOMER SATISFACTION IS OUR FOCUS
Customer satisfaction is very important to us and as a result we have developed an on-line survey called TellServiceMaster. The results of these surveys help us evaluate our business and our people. Our customer's feedback is valuable to us in order to make changes within our organization to provide them with the best possible service. When disaster strikes, trust in ServiceMaster Restore of Vancouver to restore your property safely and effectively.
WE CARE ABOUT THE ENVIRONMENT
We also take our commitment to environmental stewardship seriously and have developed specific principles to guide us in serving you. ServiceMaster has developed GoGreen products and systems to help provide a healthier environment where we can all work and live safely.
Meet Our Team
Warren Groom Owner & President
Warren Groom Owner & President
Brandon Cerone Project Manager
Brandon Cerone Project Manager
Brandon began his career in the restoration industry 10 years ago working closely in insurance claim restoration and new construction. Upon completing his degree at SFU in 2012, Brandon joined the ServiceMaster team as a Project Coordinator under one of ServiceMaster’s Senior Project Managers. While working and mentoring under the Senior Project Manager, Brandon grew his skills and experience dealing with restoration claims on a daily basis including but not limited to proficiency in Xactimate, water loss claims, large loss and commercial building claims. Brandon began his career as a Project Manager with ServiceMaster in 2012. His IICRC certifications include Water Damage RestorationTechnician.
Matt joined ServiceMaster in early 2015 as a Coordinator to oversee large loss projects and was so successful in managing these projects that he has taken the role of Large Loss Project Manager. Matt has 20 years’ experience in the construction industry, four years of which he was a large loss building consultant with SPECS Ltd. Matt is proficient in Xactimate, RSMeans, BVS and has extensive experience in administering CCDC contracts, project scheduling, cost tracking, estimating and budgeting. His certifications include: Certified Personal Property Appraiser (CPPA).
Alberto started his career in the disaster restoration industry seven years ago. He excelled in departments such as emergency and construction, demonstrating leadership qualities, work ethic and efficiency. With his attention to detail and construction knowledge, he moved into a senior estimator role. In 2016, he decided to take the next step in his career and accepted a project manager position. He is highly experienced in Xactimate and has taken three Xactimate training courses. During his time as a project manager, Alberto has proven to have exceptional customer service as he knows communication is key to running an efficient and smooth claim.
Coming from a background of 10 years in Live Event Production Management, Elise is very experienced in the restoration industry. The fast pace and ever-challenging environment are what drew her in, and she first joined the team at ServiceMaster 3 years ago as a scheduler, dispatching crews for the Emergency and Construction departments. Excelling in these roles, Elise was offered the opportunity to move into the role of Contents Manager to further develop her skills and career in restoration. Her IICRC certifications include Water Damage, Fire & Smoke Damage Restoration and Contents Processing.
Layne began his estimator career in the restoration industry 9 years ago, upon completing his degree at BCIT in 2012. While working in insurance claims restoration, Layne has worked closely with project managers, adjusters and property appraisers alike, offering his expertise in reviewing and finalizing scopes and estimates, and determining best ways to improve on metrics of all insurance companies. Layne holds a Level 3 Xactimate certification.
Aaron career began 12 years ago in the restoration industry. Aaron started out as a Construction Coordinator and has now excelled in being a project manager. Aaron’s great communication and detail skills excel him to specializes with strata’s. Aaron’s IICRC certifications include Water Damage Restoration Technician and Fire and Smoke Restoration Technician.
Andrew has been in the restoration industry for over 8 years. In 1991, Andrew completed his 3rd year journey cabinet maker course as well as the building code and construction course. With this knowledge, Andrew then ran his own construction company for 10 years. During this time, he has set up commercial businesses anywhere from a dental office, bottle depot, restaurant to new builds as well. Andrews strong knowledge within the construction and restoration industry makes him a strong Project Manager with his jobs. Andrew is highly experienced in Xactimate and completing estimates. He is also fluent speaking in Korean.
Matt began his career by running his own renovation/ new construction business as a carpenter for 8 years. In 2011, Matt transitioned into the restoration industry. He worked hard to take on new challenges and expand his knowledge to become a Project Manager with his first major assignment was deployment to Fort McMurray after the wildfire in 2016. Matt’s attention to detail and knowledge of construction / Xactimate estimating has been a great asset to his success. Matt’s IICRC Certifications include Water Damager Restoration Technician, Fire and smoke Restoration Technician and Odor control Technician.
Ron began his career in the industry in 2004 as a coordinator and became a Project Manager in 2006. Ron is proficient in Xactimate and has extensive residential, commercial and strata experience. Ron’s IICRC Certifications include Water Damage Restoration Technician and Fire and Smoke Restoration Technician.
Dan has been in the restoration industry for 15 years now. His first 10 years were spent as a technician and the last 5 years he has been a project manager. Dan’s IICRC certifications include Water Damage Restoration Technician, Fire and Smoke Restoration Technician, Applied Structural Drying Technician.
