About ServiceMaster Restore of Vancouver

Our Head Office Facility


ServiceMaster Restore of Vancouver is a full service disaster restoration company that provides emergency restoration services, construction, contents cleaning, mold removal and other Bio-Hazard services to Insurance Professionals and Property Managers for both commercial and residential properties. We are individually owned and operated, but are part of the ServiceMaster Canada franchise network. Our franchise services Vancouver and the lower mainland.

After changing ownership in 2005, we have rapidly expanded to a 40,000 sq. ft. facility centrally located in Burnaby. Our facility houses a state-of-the-art warehouse, storage, office and contents area. To better service the Surrey and Langley areas we recently opened up a new location in Surrey. We now have the capabilities and qualifications to now handle any size property loss.



Whether you are coming to us for residential or commercial restoration services, ServiceMaster Restore of Vancouver has the knowledge, expertise and quality workmanship to restore your property fast and efficiently. We offer a two-year guarantee on our workmanship and our Project Manager's and Technicians take pride in providing clients with clear communication every step of the way. You will also receive a step-by-step Resource Guide, Schedule, Claim Flow Chart and other information that cover in detail the process of an emergency and structure repairs.


When customers call, we respond immediately; day or night 24 hrs. We arrive on site prepared with the proper equipment, training and experience. We don't just remove water, smoke and odour; we remove uncertainty and concern by the way we communicate and the way we service our customers. At ServiceMaster Restore of Vancouver we are proud to restore property and peace of mind.



Customer satisfaction is very important to us and as a result we have developed an on-line survey called TellServiceMaster. The results of these surveys help us evaluate our business and our people. Our customer's feedback is valuable to us in order to make changes within our organization to provide them with the best possible service. When disaster strikes, trust in ServiceMaster Restore of Vancouver to restore your property safely and effectively.



We also take our commitment to environmental stewardship seriously and have developed specific principles to guide us in serving you.  ServiceMaster has developed GoGreen products and systems to help provide a healthier environment where we can all work and live safely.



Meet Our Team

Warren GroomWarren GroomOwner & President

Warren Groom

Owner & President

Duane LawsonDuane LawsonSr. Project Manager

Duane Lawson

Sr. Project Manager

Duane has 27 years of restoration industry experience, 19 of which are as a Project Manager. Duane previously owned his own carpet and upholstery cleaning company for 20 years. He has also been a member of the volunteer fire department. He is highly experienced in the use of Xactimate for all size claims including commercial, residential and strata losses. His IICRC Certifications include Water Damage Restoration Technician, Fire and Smoke Restoration Technician, Applied Microbial Restoration Technician and Upholstery and Fabric Cleaning Technician.

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Brandon CeroneBrandon CeroneProject Manager

Brandon Cerone

Project Manager

Brandon began his career in the restoration industry 10 years ago working closely in insurance claim restoration and new construction. Upon completing his degree at SFU in 2012, Brandon joined the ServiceMaster team as a Project Coordinator under one of ServiceMaster’s Senior Project Managers. While working and mentoring under the Senior Project Manager, Brandon grew his skills and experience dealing with restoration claims on a daily basis including but not limited to proficiency in Xactimate, water loss claims, large loss and commercial building claims. Brandon began his career as a Project Manager with ServiceMaster in 2012. His IICRC certifications include Water Damage Restoration Technician.

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Blair McLaughlinBlair McLaughlinProject Manager

Blair McLaughlin

Project Manager

Blair started his career in the disaster restoration industry in 2008. Since then Blair has worked and thrived in departments such as Emergency, Remediation, Construction, and Estimation for emergency restoration services and repairs. In 2016 Blair decided to take the next step in his long career in the industry and accepted the position of Project Manager.  During this time in this position Blair has proven that he can provide exceptional attention to detail and customer service. He believes that communication and customer service between all parties of a claim such as the Policyholder, Insurance adjuster, and his crew, is key to managing a claim smoothly from crisis to resolution.

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Matt Van BruntMatt Van BruntProject Manager - Large Loss

Matt Van Brunt

Project Manager - Large Loss

Matt joined ServiceMaster in early 2015 as a Coordinator to oversee a large loss projects and was so successful in managing these projects that he has taken the role of Large Loss Project Manager. Matt has 20 years’ experience in the construction industry, four years of which he was a large loss building consultant with SPECS Ltd. Matt is proficient in Xactimate, RSMeans, BVS and has extensive experience in administering CCDC contracts, project scheduling, cost tracking, estimating and budgeting. His certifications include: Certified Personal Property Appraiser (CPPA)


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Calvin YauCalvin YauProject Manager

Calvin Yau

Project Manager

Calvin began his career as a claims adjuster, after which he gained 10 years’ experience in the disaster restoration industry prior to joining ServiceMaster in 2011. Calvin is fluent in Cantonese and proficient in Xactimate. He has a considerable depth of experience with residential, commercial and strata losses. His IICRC Certifications include Water Damage Restoration Technician, Fire and Smoke Restoration Technician, Applied Structural Drying Technician, Carpet Cleaning Technician and Upholstery and Fabric Cleaning Technician.

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Derek DrisdelleDerek DrisdelleDirector of Operations

Derek Drisdelle

Director of Operations

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Ryan YauRyan YauProject Manager

Ryan Yau

Project Manager

Ryan started his career in restoration in 2010 starting as a water technician and then moving into a supervisor role with our emergency department. Prior to joining ServiceMaster Ryan worked in a claims call center where he gained valuable knowledge in claims handling and understanding policy wordings. He has obtained the IICRC WRT, FSRT, Oct, and CCT certificates that have aided him in understanding and dealing with all type of restoration issues. Ryan also brings with him his second language skills to help customers who speak Cantonese.

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Tyler NgoTyler NgoSite Supervisor

Tyler Ngo

Site Supervisor

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Daniel KaoDaniel KaoProject Manager

Daniel Kao

Project Manager

Daniel joined Service Master in 2012 as a fire and flood technician and shortly later he became a Project Manager. What made Daniel and ideal candidate to become a Project Manager was his experience in construction gaining the valuable knowledge to understand foundation to roof restoration. His IICRC certifications include Water Damage Restoration Technician, Fire and Smoke Restoration Technician, Applied Structural Drying Technician. Daniel is fluent in Mandarin and understands Cantonese.

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Kevin NgoKevin NgoSite Supervisor

Kevin Ngo

Site Supervisor

Kevin started his career by helping out his father since he was young, on small interior home renovations projects. He gained valuable hands on experience part time, and eventually started a small business with his brother specializing in flooring installations. He gradually expanded his company and transitioned into doing restoration repairs before starting his employment at ServiceMaster Restoration as a site supervisor. He aspires to add value to the industry by maximizing the latest technologies and systems to streamline the insurance claims process, creating a better experience for insureds, and optimal efficiency for insurers

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Janak LallyJanak LallyDirector- Sales & Marketing

Janak Lally

Director- Sales & Marketing

Janak has been in the insurance business for over 25 years working his way from entry level to upper management specifically 12 years spent working in various roles for the largest independent adjusting company in Canada. He brings to ServiceMaster extensive claims experience, client based experience, a wealth of connections within the industry and the ability to draw on his teams strengths in marrying client needs.


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Layne CruickshankLayne CruickshankXactimate Specialist

Layne Cruickshank

Xactimate Specialist
Years of service: 8

Layne began his estimator career in the restoration industry 8 years ago, upon completing his degree at BCIT in 2012.  While working in insurance claims restoration, Layne has worked closely with project managers, adjusters and property appraisers alike, offering his expertise in reviewing and finalizing scopes and estimates, and determining best ways to improve on metrics of all insurance companies. Layne holds a Level 3 Xactimate certification.


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Alberto RocaAlberto RocaProject Manager

Alberto Roca

Project Manager

Alberto started his career in the disaster restoration industry seven years ago. He excelled in departments such as emergency and construction, demonstrating leadership qualities, work ethic and efficiency. With his attention to detail and construction knowledge, he moved into a senior estimator role. In 2016, he decided to take the next step in his career and accepted a project manager position. He is highly experienced in Xactimate and has taken three Xactimate training courses. During his time as a project manager, Alberto has proven to have exceptional customer service as he knows communication is key to running an efficient and smooth claim. 


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"Whether the water, smoke or fire emergency is large or small, we do everything possible to help restore people's lives, homes and businesses to normal. We provide the highest quality technical restoration services available in the industry, but we also respond to the emotional needs of those affected and deliver an exceptional customer service experience."

A national network at your side, and on your side

Whatever the challenge, ServiceMaster Restore brings more than 65 years of experience to every job.  Our national network of 80 locally owned restoration companies enables us to offer the scale of a national company, with the personalized service and guidance of a locally owned business.

Customer Testimonials

"Polite, friendly and proactive staff at all levels. ServiceMaster responds quickly to requests and ensures we are satisfied with the process and results."  Cynthia, GREAT WEST LIFE REALTY ADVISORS

"Scheduling is consistent and always as planned. Never have to worry about having to change work previously planned." Lynn, RUSSELL INVESTMENTS CANADA LIMITED

"Prompt restoration work without delay."  Yazdi & Sherin, HOMEOWNER

"The people that I was in contact with were excellant and I would recommend." Jay, HOMEOWNER

"Joy and Sarah and the guys have been so great!  Very considerate, polite, hard workers, friendly, etc. You have all helped to make this experience a positive one."  Cindy, HOMEOWNER


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