About ServiceMaster Restore of Vancouver

Our Head Office Facility

YOUR DISASTER RESTORATION SPECIALISTS IN VANCOUVER and LOWER MAINLAND

ServiceMaster Restore of Vancouver is a full service disaster restoration company that provides emergency restoration services, construction, contents cleaning, mold removal and other Bio-Hazard services to Insurance Professionals and Property Managers for both commercial and residential properties. We are individually owned and operated, but are part of the ServiceMaster Canada franchise network. Our franchise services Vancouver and the lower mainland.

After changing ownership in 2005, we have rapidly expanded to a 40,000 sq. ft. facility centrally located in Burnaby. Our facility houses a state-of-the-art warehouse, storage, office and contents area. To better service the Surrey and Langley areas we recently opened up a new location in Surrey. We now have the capabilities and qualifications to now handle any size property loss.

 

HOW WE WORK

Whether you are coming to us for residential or commercial restoration services, ServiceMaster Restore of Vancouver has the knowledge, expertise and quality workmanship to restore your property fast and efficiently. We offer a two-year guarantee on our workmanship and our Project Manager's and Technicians take pride in providing clients with clear communication every step of the way. You will also receive a step-by-step Resource Guide, Schedule, Claim Flow Chart and other information that cover in detail the process of an emergency and structure repairs.

 

When customers call, we respond immediately; day or night 24 hrs. We arrive on site prepared with the proper equipment, training and experience. We don't just remove water, smoke and odour; we remove uncertainty and concern by the way we communicate and the way we service our customers. At ServiceMaster Restore of Vancouver we are proud to restore property and peace of mind.

 

CUSTOMER SATISFACTION IS OUR FOCUS

Customer satisfaction is very important to us and as a result we have developed an on-line survey called TellServiceMaster. The results of these surveys help us evaluate our business and our people. Our customer's feedback is valuable to us in order to make changes within our organization to provide them with the best possible service. When disaster strikes, trust in ServiceMaster Restore of Vancouver to restore your property safely and effectively.

 

WE CARE ABOUT THE ENVIRONMENT

We also take our commitment to environmental stewardship seriously and have developed specific principles to guide us in serving you.  ServiceMaster has developed GoGreen products and systems to help provide a healthier environment where we can all work and live safely.

 

 

Meet Our Team

Warren GroomWarren GroomOwner & President
Warren

Warren Groom

Owner & President




Neil MackNeil MackSr. Project Manager
Neil

Neil Mack

Sr. Project Manager

Neil has 25 years of construction and restoration experience, 21 of which are as a Project Manager.  Neil's experience includes planning and executing large loss reconstruction teams for Emergency Catastrophe Response throughout Canada, overseeing the reconstruction of earthquake damaged buildings in Haiti in 2010. Neil's education and certifications inlude Xactimte Computer Estimating, Controls of Infectious Diseases for Working in Healthcare Facilities and Hospitals, BC Building Codes, Building Technologies and Construction Practices.  Neil also has his Masters in Building Tehnologies as well as firearm training and is certified to handle restricted and non restricted firearms including transport of them.  His IICRC certifications include Water Damage Restoration Technician and Restorative Structural Drying.


Duane LawsonDuane LawsonSr. Project Manager
Duane

Duane Lawson

Sr. Project Manager

Duane has 20 years of restoration industry experience, 12 of which are as a Project Manager. Duane previously owned his own carpet and upholstery cleaning company for 20 years. He has also been a member of the volunteer fire department. He is highly experienced in the use of Xactimate for all size claims including commercial, residential and strata losses. His IICRC Certifications include Water Damage Restoration Technician, Fire and Smoke Restoration Technician, Applied Microbial Restoration Technician and Upholstery and Fabric Cleaning Technician.

Contact Details:

dlawson@servicemaster.bc.ca

604-347-9030


Brandon CeroneBrandon CeroneProject Manager
Brandon

Brandon Cerone

Project Manager

Brandon began his career in the restoration industry 10 years ago working closely in insurance claim restoration and new construction. Upon completing his degree at SFU in 2012, Brandon joined the ServiceMaster team as a Project Coordinator under one of ServiceMaster’s Senior Project Managers. While working and mentoring under the Senior Project Manager, Brandon grew his skills and experience dealing with restoration claims on a daily basis including but not limited to proficiency in Xactimate, water loss claims, large loss and commercial building claims. Brandon began his career as a Project Manager with ServiceMaster in 2015. His IICRC certifications include Water Damage Restoration Technician.

Contact Details:

bcerone@servicemaster.bc.ca

604-349-4346


Blair McLaughlinBlair McLaughlinProject Manager
Blair

Blair McLaughlin

Project Manager

Blair started his career in the disaster restoration industry in 2008. Since then Blair has worked and thrived in departments such as Emergency, Remediation, Construction, and Estimation for emergency restoration services and repairs. In 2016 Blair decided to take the next step in his long career in the industry and accepted the position of Project Manager.  During this time in this position Blair has proven that he can provide exceptional attention to detail and customer service. He believes that communication and customer service between all parties of a claim such as the Policyholder, Insurance adjuster, and his crew, is key to managing a claim smoothly from crisis to resolution.

Contact Details:

bmclaughlin@servicemaster.bc.ca

604-830-8867


Brad PhilipsBrad PhilipsProject Manager
Brad

Brad Philips

Project Manager

Brad joined ServiceMaster in early 2014 to oversee our Xactimate desk, and was so successful in this role that he has now begun his career as a Project Manager. Prior to joining ServiceMaster, he had been in the restoration industry for six years, holding roles as a senior estimator and a Xactimate Specialist. Brad has post-secondary education in Occupational Health and Safety, and holds IICRC certifications as a Water Damage Restoration Technician, Fire and Smoke Restoration Technician, and Odour Control Technician.

Contact Details:

bphillips@servicemaster.bc.ca

604-830-8754


Derkan WardelDerkan WardelProject Manager
Derkan

Derkan Wardel

Project Manager

Derkan has over 23 years of insurance industry experience, beginning his career as a producing broker, ultimately working as a branch manager for a large regional agency. His last eight years he has worked as a Project Manager and is particularly attuned to the requirements a broker has for their clientele, whether for small or large residential, commercial or strata losses. He retains his CAIB certification, is proficient in Xactimate and also has received extensive training in large losses. His IICRC Certifications include Water Damage Restoration Technician and Applied Microbial Remediation Technician.

Contact Details:

dwardel@servicemaster.bc.ca

604-725-1635


Matt Van BruntMatt Van BruntProject Manager - Large Loss
Matt

Matt Van Brunt

Project Manager - Large Loss

Matt joined ServiceMaster in early 2015 as a Coordinator to oversee a large loss projects and was so successful in managing these projects that he has taken the role of Large Loss Project Manager. Matt has 20 years’ experience in the construction industry, four years of which he was a large loss building consultant with SPECS Ltd. Matt is proficient in Xactimate, RSMeans, BVS and has extensive experience in administering CCDC contracts, project scheduling, cost tracking, estimating and budgeting. His certifications include: Certified Personal Property Appraiser (CPPA)

 

Contact Details:

mvanbrunt@servicemaster.bc.ca

604-803-1135


Calvin YauCalvin YauProject Manager
Calvin

Calvin Yau

Project Manager

Calvin began his career as a claims adjuster, after which he gained 10 years’ experience in the disaster restoration industry prior to joining ServiceMaster in 2011. Calvin is fluent in Cantonese and proficient in Xactimate. He has a considerable depth of experience with residential, commercial and strata losses. His IICRC Certifications include Water Damage Restoration Technician, Fire and Smoke Restoration Technician, Applied Structural Drying Technician, Carpet Cleaning Technician and Upholstery and Fabric Cleaning Technician.

Contact Details:

cyau@servicemaster.bc.ca

604-762-2965


Derek DrisdelleDerek DrisdelleOperations Manager
Derek

Derek Drisdelle

Operations Manager

Contact Details:

ddrisdelle@servicemaster.bc.ca

604-219-6397


Trevor McLaughlinTrevor McLaughlinQuality Control Manager
Trevor

Trevor McLaughlin

Quality Control Manager

In 2016 ServiceMaster Restore of Vancouver welcomed Trevor McLaughlin into the newly created position of Quality Control Manager.  Trevor brings with him 10 years’ of experience in the disaster restoration industry.  He began his career as a technician and was quickly promoted to Crew Chief and has spent the past 5 years in Management - 3 years as Emergency Manager, 2 years as Operations Manager and managing the Contents Department.  Trevor brings a diverse set of skills with him including large loss and structural drying, Xactimate estimating, training, leadership, health and safety.

Trevor’s responsibilities as Quality Control Manager will be to ensure that all staff are in compliance with existing ServiceMaster policies and procedures as well as insurance companies KPI’s on all claims from beginning to end.  He will also be dedicating time to locating areas of concern, and work with staff and management to create new systems and procedures, where necessary, to facilitate the growth and success of ServiceMaster Restore of Vancouver.  His IICRC certifications include: Journeyman designation in Water Damage, Fire and Smoke, Odour Control, Applied Structural Drying, Mould Remediation, Health and Safety, Carpet Repair, Upholstery and Fabrics.  Trevor is currently working on receiving his Triple Masters Designation.

Contact Details:

tmclaughlin@servicemaster.bc.ca

604-785-8934

 




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Brand Promise - "RESTORING PEACE OF MIND"

"Whether the water, smoke or fire emergency is large or small, we will do everything humanly possible to help restore people’s lives, homes and businesses to normal. We know that doing the best technical job is expected. What we do is understand the emotional needs of those involved and deliver a remarkable customer service experience."

Customer Testimonials

"Polite, friendly and proactive staff at all levels. ServiceMaster responds quickly to requests and ensures we are satisfied with the process and results."  Cynthia, GREAT WEST LIFE REALTY ADVISORS

"Scheduling is consistent and always as planned. Never have to worry about having to change work previously planned." Lynn, RUSSELL INVESTMENTS CANADA LIMITED

"Prompt restoration work without delay."  Yazdi & Sherin, HOMEOWNER

"The people that I was in contact with were excellant and I would recommend." Jay, HOMEOWNER

"Joy and Sarah and the guys have been so great!  Very considerate, polite, hard workers, friendly, etc. You have all helped to make this experience a positive one."  Cindy, HOMEOWNER

 


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